Privacy Policy

Last updated: April 2026

MomBoss Universe (“we”, “us”, “our”) operates the MBoss VIP platform at mboss.vip. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Account information: Name, email address, phone number, city/location, and profile details you provide during registration.

Transaction information: Purchase history, payment method details (processed securely by our payment providers), and wallet balances.

Usage information: Pages visited, products viewed, chat messages sent through Better Messages, and interactions with AI agents.

Device information: Browser type, device type, IP address, and general location data.

2. How We Use Your Information

We use your information to: operate and improve the platform, process transactions and payments, personalise your experience and recommendations, communicate important updates and marketing (with your consent), provide AI agent services, and ensure platform security.

3. Information Sharing

We share information with: vendors (your name, delivery address, and order details for fulfilment), payment processors (M-Pesa, PayPal) for transaction processing, and service providers who help us operate the platform. We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures including encrypted connections (SSL/TLS), secure payment processing, admin access controls, and regular security monitoring.

5. Your Rights

You have the right to: access your personal data, correct inaccurate information, delete your account and associated data, opt out of marketing communications, and request a copy of your data.

6. Data Retention

We retain your data for as long as your account is active. After account deletion, we may retain certain data for legal compliance for up to 24 months.

7. Children

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or platform notification.

9. Contact

For privacy enquiries, contact us through the Bridge chat on mboss.vip or email hello@mboss.vip.