MomBoss Universe is a facilitator of commerce — all purchases are direct transactions between buyer and seller. This page summarises how returns and refunds work on the platform, drawn from our Liability & Disclaimer and the MomBoss Constitution.
1. Who Handles Returns & Refunds
Returns and disputes are handled directly between buyer ↔ vendor. Each vendor is responsible for honouring orders placed through their store, accurate and truthful product descriptions, prompt delivery, and transparent communication with customers.
Please note: MomBoss Universe does not process refunds, enforce returns, or arbitrate disputes.
2. Before You Buy
Buyers are encouraged to review product listings and seller reviews carefully before purchasing, communicate directly with sellers to clarify any questions or concerns, and retain receipts or proof of payment for their own records. All purchases are made at the buyer’s discretion and risk.
3. Platform Fees & Subscriptions
Ads packages and memberships are billed to account owners. Fees are non-refundable once services start, unless required by law. Buyer disputes (e.g., chargebacks) are strictly between vendor ↔ customer.
4. Reporting Serious Issues
If you encounter a serious issue involving fraud, non-delivery, or misconduct, you may report it to our admin team via support@momboss.space with relevant proof for internal review.
This summary is drawn from the platform’s existing Liability & Disclaimer and Constitution. A detailed returns & refunds policy is pending legal review.